Terms & Conditions
A Few Sweet & Simple Rules
Welcome to Whispering Vegan! We're so excited for you to enjoy our ethical, plant-based bakes. To ensure everyone has a smooth and joyful experience, here are a few sweet and simple terms and conditions. By placing an order with us, you agree to these guidelines:
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Allergens & Dietary Needs
While all our products are proudly 100% vegan (free from animal products like dairy, eggs, and honey), we handle common allergens like nuts, soy, gluten, and other ingredients in our kitchen. It is your responsibility to inform us of any allergies or specific dietary requirements at the time of placing your order. While we take immense care to prevent cross-contamination, we cannot guarantee a complete absence of trace allergens.
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Order Confirmation & Changes
All orders are subject to availability and confirmation. Once confirmed, changes or cancellations may not always be possible, especially for custom or large orders, as we start preparing ingredients fresh for you. Please confirm all details carefully when ordering.
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Pricing & Payment
All prices are listed in South African Rands (ZAR). Full payment is required at the time of order confirmation unless otherwise agreed upon for larger corporate or event orders.
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Price Changes
Please note that our products are freshly made with high-quality ingredients. Due to potential fluctuations in ingredient prices, our product prices may change from time to time without prior notice. We strive to keep our prices fair and competitive while reflecting the true cost of our artisanal vegan bakes.
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Quality & Freshness
We bake everything with love and the freshest ingredients! Our products are best enjoyed within a recommended timeframe, which will be advised upon delivery or collection. We cannot be held responsible for the quality of products if they are not consumed or stored according to our recommendations.
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Cancellations & Refunds
In the unlikely event that you need to cancel an order, please contact us as soon as possible. Refunds will be handled on a case-by-case basis, considering the amount of preparation already undertaken. Custom orders are generally non-refundable once preparation has begun.
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Product Appearance
Our handcrafted treats may vary slightly in appearance from images shown on our website or social media – that's the beauty of artisanal baking!
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Using the Group at Own Risk
If our website features a community group or forum, participation is at your own risk. While we endeavor to foster a positive and respectful environment, Whispering Vegan is not responsible for the content posted by other users or for any interactions that occur within the group. We encourage members to exercise caution and good judgment when sharing personal information or engaging with others.
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Events Displayed on Our Website
Our website may display information about various events. Please be aware that while we strive to provide accurate information, Whispering Vegan is not the organizer of all listed events and therefore cannot be held liable for any changes, cancellations, or incidents that may occur at these events. We recommend verifying all event details with the respective organizers.
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Limitation of Liability
While we strive for perfection in every bake, Whispering Vegan cannot be held liable for any indirect or consequential loss or damage arising from the consumption of our products, except where prohibited by South African law. Your satisfaction is our priority, so please contact us if you have any concerns!
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We appreciate your understanding and cooperation. Thank you for being a part of the Whispering Vegan family!